What is your return policy?

-Please check your order immediately when it arrives
-All return claims must be submitted within 24-48 hours of receipt
-Engraved medals and trophies, acrylics, crystal, plaques, cups, and custom items cannot be returned for credit and are non-refundable
-Shipping charges are non-refundable and return shipping is at customers expense unless the order is flawed or arrived late
-Your credit will be processed upon receipt of approved returned items less any shipping, and attachment fees
-Items must be returned within 7 business days of delivery
-Items returned outside of the 7 business day window are by approval only and are subject to a restocking fee

Please contact Customer Service Toll-Free at 855-633-2570